Terms & Condition

These Terms and Conditions govern your use of this website and your relationship with MedicaTurn Ltd. in relation to the treatment packages we provide. Please read them carefully before using this website. By accessing or using this website you agree to be legally bound by these terms and conditions.

1.     INTRODUCTION 

MedicaTurn Ltd. assumes the role of intermediary by providing health tourism services to facilitate individuals in obtaining the best healthcare services. This agreement establishes the terms of the relationship between those seeking health services through MedicaTurn Ltd. and outlines the responsibilities of both parties. Anyone wishing to benefit from MedicaTurn Ltd.'s services must accept the terms of this agreement. Clientswho accept the agreement acknowledge that the specified conditions will be applicable at every stage of the service received from MedicaTurn Ltd. legally. Those who do not accept these conditions cannot receive services from MedicaTurn Ltd. The terms and conditions are explained further in the continuation of the contract. 

2.     SCOPE OF PROVIDED SERVICES AND RESPONSIBILITIES 

2.1. MedicaTurn Ltd. facilitates communication between the client and the physician. It provides advance information about requested procedures and offers support in areas such as transportation, accommodation, transfers, and tours upon approval. Additionally, it: 

·       Provides detailed information about the client package. 

·       Presents detailed information about the cost of the package. 

·       Provides basic information about visa and passport requirements (this information can be obtained from www.evisa.gov.tr/en/). 

·       Informs about health formalities necessary for travel, accommodation, and transfer procedures. 

·       Offers information about transportation details for the journey. 

·       Provides contact information for individuals or organizations from whom the client can seek assistance related to treatment (Name, address, and telephone number of the doctor, service provider, or representative). 

2.2. MedicaTurn Ltd. is not a healthcare institution but acts as an intermediary in the field of health tourism. It does not provide medical recommendations and does not manage or oversee the facilities or services provided by the Service Provider. Treatment occurs within the framework of a contractual relationship between the client and the service provider. The client acknowledges that MedicaTurn Ltd. is not medically qualified and is not responsible for medical interventions carried out through the selected Service Provider or their outcomes. MedicaTurn Ltd. is not liable for negligence, errors, or other claims directly or indirectly arising from the care, treatment, or other services or recommendations provided by the Service Provider. The client commits to carefully reading the terms and conditions of the Service Provider before the desired treatment, obtaining advice and guidance from the Service Provider and Physician regarding the suitability of their health condition and requests, and acting accordingly. Programs and informative documents provided by MedicaTurn Ltd. are part of the contract, and the client commits to reviewing these documents before making a reservation. 

2.3. Treatment plans offered by MedicaTurn Ltd. are communicated through email, phone, or video calls and rely entirely on these communications. Information provided by the client (e.g., pictures, test results, prescriptions, X-rays, etc.) forms the basis of these plans, which are reviewed by the Service Provider. Therefore, if the Service Provider personally examines the client, the treatment plan may change, or the treatment may be refused. In such cases, the client is given the option to reject the proposed treatment, and after deducting the costs of tests, consultations, and other expenses, a refund is provided. Travel, accommodation, and transfer expenses incurred by third-party providers are not covered by MedicaTurn Ltd., and it is not responsible for refunding such expenses. 

2.4. If a client wishes to proceed with a new treatment plan, MedicaTurn Ltd. presents a revised price quote. This offer takes into account additional costs such as new accommodation and travel expenses determined by the Service Provider. MedicaTurn Ltd. cannot be held responsible for any disruption, difficulty, or additional expenses arising from the client changing their treatment plan. 

2.5. The client commits not to behave in any way that is derogatory towards MedicaTurn Ltd. or its directors, officers, employees, or partners. This includes, but is not limited to, expressing negativity through negative reviews on websites or social media. The client understands that any issues arising from treatments or actions taken by the Service Provider should not be considered the fault of MedicaTurn Ltd. and agrees not to engage in behavior that could negatively impact the reputation, integrity, service quality, or operation of MedicaTurn Ltd. If this clause is violated during the contract period, the client commits to immediately removing derogatory or harmful content and compensating for any material and moral damages incurred by MedicaTurn Ltd. 

2.6. MedicaTurn Ltd. operates as an intermediary and does not manage or control the services provided by service providers (such as hotels, travel, or transfer companies) in the field of health tourism. By accepting the contract, the client acknowledges that MedicaTurn Ltd. is only an intermediary and does not guarantee the services provided by third parties or any damages arising from these services. The client agrees to carefully read and accept all terms and conditions of third-party providers before making any reservations without MedicaTurn Ltd.'s involvement. 

2.7. If MedicaTurn Ltd. needs to cancel or modify a client's reservation, it will immediately inform the client. In such cases, the client may choose to reschedule or cancel the treatment and receive a refund after deductions. However, MedicaTurn Ltd. is not responsible for indirect expenses and damages that may arise from the cancellation or modification of the reservation. Additionally, MedicaTurn Ltd. is not liable for any harm to the client resulting from force majeure situations beyond its control. These force majeure situations may include flight delays or cancellations, terrorist events, war, civil unrest, strikes, natural disasters, and other events that may affect travel, accommodation, and treatment processes, including legal and administrative sanctions. 

3. CLIENT RESPONSIBILITIES 

3.1. Before accepting the contract, the client is obligated to read all information sources provided, including those on MedicaTurn Ltd.'s website (https://www.medicaturn.com/). It is the responsibility of the client to consult with MedicaTurn Ltd. to clarify any uncertainties, address questions, and obtain information about the provisions of the contract. 

3.2. The client is responsible for having a valid and acceptable passport, obtaining a visa if necessary, obtaining other documents required for travel, accommodation, and treatment, and providing passenger information to the airline when requested. The client is also responsible for ensuring compliance with entry requirements for both the final destination and transfer points and providing the necessary information and documents requested by MedicaTurn Ltd. The client acknowledges that these responsibilities belong to them. 

3.3. Planning for the specified treatment package is carried out in coordination with the client, physician, and service provider, considering the dates determined. Flight information within the scope of the specified dates may be shared with the client by MedicaTurn Ltd., but the purchase of tickets for the flight is under the control and responsibility of the client. 

3.4. It is important to emphasize that if the client fails to fulfill the above responsibilities, provides incorrect information or documents, or omits necessary details, they will be responsible for any resulting damages. Such situations may lead to consequences such as flight refusal, denial of entry to the country, payment for early return flights, disruption of processes, or sanctions against the client. MedicaTurn Ltd. does not bear any responsibility or compensation obligation in such cases. 

3.5. The client commits to conducting necessary research on health needs and recommended vaccinations before traveling. MedicaTurn Ltd. recommends obtaining information from websites such as www.fco.gov.uk, www.hpa.org.uk, www.nathnac.org, among others. Additionally, seeking advice from a local general practitioner is suggested. 

3.6. In order to receive a treatment package, the client must obtain an insurance policy covering travel issues, health problems, or damages arising from bankruptcy from an approved insurer. The client is solely responsible if they choose not to obtain insurance. 

 

4. MEDICAL HISTORY AND RECORDS 

4.1. Before the journey, the client sends the required medical history information and documents to MedicaTurn Ltd. MedicaTurn Ltd. forwards this information and documents to the selected Service Provider to verify the client's suitability for treatment. The client agrees to share all requested documents related to their medical history, including records, pictures, test results, prescriptions, and X-rays, with MedicaTurn Ltd. and the Service Provider. However, the client acknowledges that MedicaTurn Ltd. is not responsible for any negative consequences arising from incomplete or incorrect records or information. 

4.2. The client grants MedicaTurn Ltd. permission to access the client's file (including results provided by the Service Provider, pre- and post-treatment pictures, etc.). MedicaTurn Ltd. commits to using this information only for providing requested services and not using, selling, or transferring it for purposes other than those permitted by the client. 

5. PAYMENT 

5.1. The services and offers to be provided, depending on the client's requested treatment package, are determined by MedicaTurn Ltd. under the 'Scope of Provided Services' section of this contract. 

5.2. Additional tests and medical procedures due to the client's medical history, special conditions, or unexpected circumstances may incur additional charges. Similarly, additional charges may apply if the number of nights spent in the hospital exceeds the agreed upon amount. 

5.3. When the client accepts the contract and the offer, MedicaTurn Ltd. will request a deposit to be paid via bank transfer for making the reservation. The remaining payment will be made to the designated Service Provider before the start of the treatment. 

5.4. If the client fails to fulfill their obligations under the 'Payment' section of this contract, they will be considered to have violated this contract, and MedicaTurn Ltd.'s obligation to provide services will cease. 

6. CANCELLATIONS 

The client may cancel their reservation at any time by notifying MedicaTurn Ltd. in writing. The cancellation will be effective from the date the written notification reaches MedicaTurn Ltd. The timing of the cancellation notice will affect the determination of fees, but the provisions of section 2.7 will be reserved. In case of cancellation of the contract, the deposit will remain with MedicaTurn Ltd. as a reservation fee. Details of cancellations and potential deductions are communicated to the client. 

7. PROTECTION OF PERSONAL DATA AND PRIVACY 

7.1. MedicaTurn Ltd. ensures the highest level of protection for the client's personal data, including medical records. It does not use, disclose, sell, or rent this data for other purposes. Details on how personal information will be used are provided in the Privacy Policy on MedicaTurn Ltd.'s website, and the client declares that they have read this policy and give their explicit consent. 

7.2. MedicaTurn Ltd. commits to complying with data protection laws applicable in the UK and Turkey. To ensure client privacy, MedicaTurn Ltd. may use pre- and post-treatment images; additionally, it may conduct research to improve the website, provide services to clients, share treatment results, and develop products. Details regarding privacy and data usage are outlined in the Privacy Policy on MedicaTurn Ltd.'s website, and the client declares that they have read this policy and give their explicit consent. 

8. APPLICABLE LAW AND JURISDICTION 

This contract will be subject to the laws of the country where the issue arises or a dispute occurs. In case of any dispute, the laws and courts of the country where the issue occurred will be applicable. The parties agree to accept this principle in the interpretation and implementation of the contract.  

9. EFFECTIVENESS 

The prospective client contacting MedicaTurn Ltd. is considered to have read and accepted this contract. 

 

 

WEBSITE GENERAL VISIT CONDITIONS

This website (hereinafter referred to as the “Website”) is operated by MedicaTurn Ltd (hereinafter referred to as the “Administration”). This Agreement on Terms of Use (hereinafter referred to as the "Agreement") defines terms and conditions of use by user/ visitor/ reader (hereinafter referred to as the "User") the Website/Website information, materials, features, functions and services. This Agreement is a legally binding agreement between the Website User and the Administration.

1. GENERAL CONDITIONS

1.1 By using the Website/Website information, materials, features, functions and services the User accepts the Agreement. By using the Website/Website information, materials, features, functions and services the User confirms to have read, understood and agreed to the terms and conditions of this Agreement. In case of disagreement with any item/conditions of the Agreement the User must stop using the Website/Website information, materials, features, functions and services and leave this Website immediately.

1.2. The Administration reserves the right to change and/or update terms of this Agreement at any time and without prior notice. Such changes and/or updates shall be effective immediately upon posting updated version of the Agreement on the Website. The User is responsible for viewing this Agreement with each new visit to the website and is liable to read, understand and accept the new terms of the Agreement. In case of disagreement with any change/updates the User must stop using the Website/Website information, materials, features, functions and services and leave this Website immediately. Further use of the Website by the User after updating means the User acceptance to follow new rules.

1.3. Minors/Users under legal age in their own country are not eligible to use this Website and must leave the Website immediately. It may only be possible with parental or legal guardian supervision that shall mean parental or legal guardian responsibility for using this Website by minors. The Website Administration is not responsible for using the Website by minors.

2. USER OBLIGATIONS

2.1. The User agrees not to undertake any actions that may violate any country law or international law regulations including intellectual property, copyright and / or related rights, and any other actions which may lead to the Website overloading, failure of system and services of the Website.

2.2. The User agrees not to post any misleading and false information regardless of whether natural or legal person uses the Website.

2.3. The Website materials are not permitted to be used without the permission of copyright holders. For the legitimate use of the Website materials, the User should conclude the license agreements with copyright holder. The User agrees to use the Website information, materials, functions, features, and services for strictly personal and non-commercial purpose.

2.4. The Website original content is protected by various international laws and agreements of intellectual property, copyrights and patents, regulations and trademark laws. Copying, reproduction and / or publication of any kind of the Website materials are strictly prohibited without written permission of the Website Administration. All trademarks represented on the Website or by the Website are the property of their respective owners and in no case may be used by the User. The link to the Website is required when citing the Website materials.

2.5. Any kind of comments, requests and other User notes on the Website shall not contradict to any country law, moral and ethic norms including comments and other notes that Website Administration may consider as indecent, obscene, offensive, slandering and/ or may incitement to hatred.

2.6. The User is informed that the Website Administration is not responsible for his/her visiting and using any external resources with the links placed on this Website.

2.7. The User agrees that the Website Administration is not responsible for any loss or damage related to the Website content and services available on the Website or on any other external resources, or any other contacts the User had while using the Website information or links.

2.8. The User agrees that the Website Administration is not responsible and has no liabilities for advertising, which may take place on the Website.

2.9. The User is informed and accepts that this Website may use cookies to collect and store both personal and general information.

3. OTHER CONDITIONS

3.1.Nothing in this Agreement shall be understood as the establishment between the User and the Website Administration of agency relationship, partnership relations, joint activity relationships, employment relationship or any other relationships not contemplated by the agreement.

3.2.This Agreement and relationship between the User and the Administration shall be governed by the laws of Turkey without regard to conflict of laws principles. The User agrees that any legal proceedings that may arise under this Agreement shall be commenced and heard in the appropriate courts of Istanbul, Turkey.

3.3.If any term/provision of this Agreement is held to be invalid, void or unenforceable by a court of competent jurisdiction, the User accepts to contribute the Administration to apply this term in such a way so that to provide this Agreement with full force and effect in accordance with the intention of the Agreement. If any term/provision of this Agreement is held to be invalid, void or unenforceable by a court of competent jurisdiction it shall not affect the validity of any remaining terms/provisions of this Agreement.

3.4. In case of violation of any of the terms of this Agreement by the User, temporary inaction on the behalf of the Website Administration shall not mean a waiver of the right to undertake later on appropriate actions in order to protect its interests and legal rights.

3.5. The User confirms that he/she is informed about all terms of this Agreement and unconditionally accepts them.

By using the Website, you agree to the “Terms of Use”, "Disclaimer" and “Privacy Policy” and established rules, and accept full responsibility that may be imposed on you.

 

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