Who you're dealing with
Is the company a registered business? In the UK you can check a company's name, number and registered office for free on the Companies House register.
Make sure the bank account you're asked to pay into belongs to the company named in your agreement.
Who will treat you
Which hospital or clinic, and which doctor, will carry out your treatment? You should be told before you commit, so you can check them yourself.
In Turkiye, hospitals and clinics treating international patients must hold an International Health Tourism Authorisation Certificate from the Ministry of Health; you can ask to see it.
What the deposit covers
What exactly does the deposit pay for, and what will you pay later, and to whom?
Under what circumstances is it refundable? Once hotels and transfers have been booked on your behalf, part of a deposit is often non-refundable, so read the cancellation terms before you pay.
What's included and what isn't
Ask for an itemised plan. Flights, travel insurance, extra hotel nights and further treatment if you need to stay longer are commonly not included.
If things change
What happens if the doctor decides after examining you that the treatment isn't suitable? What happens if you need to reschedule?
How are complications and revision treatment handled, and who pays for any extra stay? Give yourself time to decide: for cosmetic surgery, the NHS notes a cooling-off period of normally 2 weeks in the UK.
Read next
Sources
General information, not medical advice. MedicaTurn is a medical tourism facilitator, not a healthcare provider. Last reviewed 8 November 2026 against the sources above.