How We Work

Our role, our responsibilities, and what to check before you travel for treatment.

We are a facilitator, not a clinic

MedicaTurn Medical Tourism Company is a UK-registered medical tourism facilitator. We are not a hospital, clinic or healthcare provider, and we do not employ doctors, dentists or nurses.

All treatment is carried out by independent partner clinics and hospitals in Turkiye. They, and the doctors who treat you, are responsible for the medical care you receive.

What we do for you

  • Based on your needs and preferences, contact hospitals and clinics in Turkiye that offer the treatment you're looking for.
  • Collect your treatment request, health questionnaire and photos and, with your consent, pass them to the hospital or clinic for assessment.
  • Send you a quotation covering your treatment, hotel and airport transfers.
  • Book your hotel and airport transfers in Turkiye.
  • Give you one point of contact, a case manager, from your first message to your follow-up check-ins. Our team communicates with you in English; if you need an interpreter during your treatment, one can be arranged at the clinic.
  • Pass messages between you and the clinic before and after your treatment, including if you have a concern or a complication.

What we don't do

  • We don't give medical advice, diagnose conditions or decide which treatment is right for you. Only the treating doctor can do that, after examining you.
  • We don't choose a hospital or clinic on your behalf. The choice is yours.
  • We don't perform, supervise or take clinical responsibility for any procedure.
  • We don't guarantee the result of any treatment. Every procedure carries risks, which the treating doctor should explain to you before you give your consent.
  • We don't arrange treatments that are not permitted in Turkiye, such as IVF with donor eggs or sperm, or surrogacy.

If you have a question about your health, your medication or whether a treatment is suitable for you, we'll pass it to the treating doctor and come back to you with their answer.

Who is responsible for what

  • The clinic and your doctor: deciding whether treatment is suitable for you, explaining the risks and obtaining your informed consent, carrying out your treatment, your medical care in Turkiye, and handling any complication or revision treatment under the clinic's own policy.
  • MedicaTurn: the hotel and transfer bookings we make for you, coordinating your schedule and communication, and protecting your personal data as set out in our Privacy Policy.
  • You: giving accurate and complete health information, arranging your flights and suitable travel insurance, and following the clinic's instructions before and after treatment.

How we are paid

Depending on your case, our fee is either added to the prices in the quotation we send you, or paid to us by the hospital or clinic as a commission. Either way, it is already part of the price we quote you: you don't pay a separate fee for our service.

Because we are paid for arranging treatment, we have a financial interest in your booking, as UK government guidance points out for every company like ours. We encourage you to research the clinic and doctor yourself and to take your time before deciding.

The hospitals and clinics we work with

We know many hospitals and clinics across Turkiye. The ones we work with hold Turkiye's International Health Tourism Authorisation Certificate, issued by the Ministry of Health to facilities licensed to treat international patients, and we have visited them in person.

This is not a guarantee of a clinic's standards or of the outcome of your treatment. Each hospital and clinic is independent and solely responsible for the medical care it provides, and we do not supervise its doctors or procedures.

You can ask us at any time for the name of the clinic and doctor who will treat you, their qualifications, and a copy of the clinic's authorisation certificate, so you can check them yourself.

Before you decide

  • Take the time you need. Cosmetic surgery in particular is a big decision, and UK professional guidance recommends a cooling-off period between your consultation and your procedure.
  • Check your insurance. Your GHIC or EHIC does not cover planned treatment abroad, and most standard travel insurance doesn't either. Make sure your policy specifically covers elective treatment and its complications.
  • Talk to your GP before you go. Follow-up or corrective treatment for a procedure carried out abroad may not be available on the NHS, so plan your aftercare at home in advance.
  • Ask the clinic for copies of your medical records and treatment notes to bring home, so your GP or local doctor can support your recovery.
  • Ask the clinic when it is safe for you to fly after your specific procedure.

If something goes wrong

In a medical emergency in Turkiye, call 112.

If a complication or a slower recovery means you need further treatment or must stay in Turkiye longer than planned, the extra costs (such as additional hotel nights, transfers, operations, hospital stays or flight changes) are not included in your package and are not covered by MedicaTurn. They are payable by you, unless the clinic covers them under its own policy or your travel insurance does. We can help you extend your hotel booking and rearrange your transfers.

For any other concern or complaint, contact your case manager or email info@medicaturn.com. If it's about your clinical care, we'll raise it with the clinic and keep you updated until you have a response.